Return & Exchange Policy

At https://urbanexist.com/, we strive to ensure that you love every purchase. However, if you’re not completely satisfied with your order, we’re here to help with a smooth and hassle-free return and exchange process.

Eligibility for Returns and Exchanges

  • Time Frame: You have 30 days from the date of delivery to initiate a return or exchange.
  • Condition: Items must be in their original condition, unworn, unwashed, and with all original tags attached.
  • Non-Returnable Items: Certain items, such as lingerie, swimwear, and final sale items, cannot be returned or exchanged for hygiene and safety reasons.

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer service team at [Your Email Address] with your order number and the reason for your return or exchange.
  2. Receive Instructions: We will provide you with detailed instructions on how to return your item(s), including the return shipping address.
  3. Prepare Your Package: Safely package the item(s) you wish to return. Ensure that the original tags and packaging are included.
  4. Ship Your Return: Ship the item(s) back to us using a trackable shipping method. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

Refunds

  • Once we receive your return, we will inspect the item(s) to ensure they meet the return conditions.
  • If approved, your refund will be processed to your original payment method within 7-10 business days.
  • Please note that original shipping charges are non-refundable.

Exchanges

  • If you wish to exchange an item for a different size or color, please specify this when contacting us. We will do our best to accommodate your request based on availability.
  • Once we receive the item(s) you wish to exchange, we will send the new item(s) to you at no additional shipping cost.

Damaged or Defective Items

  • If you receive an item that is damaged or defective, please contact us immediately at info@urbanexist.com with photos of the issue.
  • We will arrange for a replacement or refund at no additional cost to you.

Contact Us

For any questions or concerns about our return and exchange policy, please feel free to contact our customer service team at info@urbanexist.com. We’re here to ensure your shopping experience is as enjoyable as possible.